Use Case 02
2:34 PM: 347 alerts fire across 5 application tiers simultaneously. Load balancers, web servers, app servers, cache, DB replicas — all showing failures.
What's Actually Happening (Without ITOM)
A single 10GbE switch (SW-CORE-03) hit a firmware bug causing packet loss above 1,000 concurrent flows. Every downstream layer showed symptoms — but each monitoring tool only watches its own layer.
What ITOM Does — Step by Step
- Event Management ingests all 347 alerts within seconds
- Topology correlation maps every affected component to its upstream network dependencies
- Identifies SW-CORE-03 as the shared upstream ancestor of 94% of active alerts
- Collapses 347 alerts into a single root-cause incident with full business impact analysis
ITOM Alert Output
> ITOM Alert: ROOT CAUSE IDENTIFIED
> Component: SW-CORE-03 — packet loss 23%
> Correlated alerts: 347 (collapsed to 1)
> Affected services: Payment Processing, Auth, Orders
> Time to root cause: 90 seconds
Without ITOM vs. With ITOM
Without ITOM: 45+ minutes to identify root cause. War room chaos. Teams blaming each other.
With ITOM: Network team engaged in 4 minutes. MTTR under 12 minutes.
Key Metrics
- 347 — Alerts collapsed to 1
- 90s — Time to root cause
- 4 min — Team engaged
- 12 min — MTTR